Privacy Policy

Scope of This Notice

This Privacy Statement ("Statement") applies to Audian, Inc. and its affiliates (collectively "Audian," "we," "us" or "our"). This Statement describes how we handle the personal information of our customers, potential customers, website visitors, and others who contact us. If you have any questions about our privacy practices, please contact us at 411@audian.com.

Our Commitment to Privacy

Your privacy is important to us. We are committed to honoring your reasonable expectation that we keep any information about you confidential. We are required by federal law to maintain the privacy of certain information about you, and we want to be sure you know how we handle your information.

Audian collects, uses, and discloses information about you only in the ways described in this Statement, and we will take reasonable precautions to protect this information from loss, misuse, and unauthorized access.

The Information We Collect

Customer Proprietary Network Information (CPNI)

As a provider of telecommunications services, Audian collects information about the telecommunications services you purchase, how you use those services, and billing information related to those services. This information is known as "Customer Proprietary Network Information" or "CPNI." Federal law restricts how we may use CPNI.

CPNI includes information about the quantity, technical configuration, type, destination, location, and amount of use of your telecommunications services, and information related to your bills for these services. For example, the numbers you call, when and how long you speak, and what calling plan you use is CPNI. Audian uses CPNI to provide and improve our services to you. We may share CPNI with our agents and contractors who help us to provide services to you, but only for that purpose.

We protect CPNI as required by federal law and the rules of the Federal Communications Commission ("FCC"). You have the right to restrict our use of your CPNI beyond what is required to provide your service. If you wish to restrict our use of your CPNI, please contact us at 411@audian.com or call us at 844.611.6110.

Personally Identifiable Information (PII)

We also collect personally identifiable information ("PII"), which is information that identifies a specific individual. PII includes information such as your name, postal address, telephone number, email address, account number, social security number, and payment information. We collect PII when you subscribe to our services, communicate with us, use our services, or visit our websites.

We use PII to:

• Establish and maintain your account
• Provide and improve our services
• Bill you for services
• Contact you about your account, including sending you service announcements and administrative messages
• Respond to your requests and inquiries
• Investigate and resolve disputes
• Comply with legal requirements
• Detect, prevent, and address fraud and other illegal activity
• Enforce our Terms of Service

Content of Communications

In the ordinary course of providing our communications services, we may have access to the content of your communications. We treat such communications as private and confidential, and we do not monitor, disclose, or use the contents of such communications except as required or permitted by law, or as necessary to provide our services and protect the rights, property, and safety of Audian and others. For example, we may access the content of communications when we need to maintain our network, when you ask us to assist with a problem, or when we are required to do so by law.

How We Use Information

We use the information we collect about you to provide, maintain, and improve our services; to process transactions; to send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages; to respond to your comments, questions, and requests and provide customer service; to communicate with you about products, services, offers, promotions, rewards, and events offered by Audian and our partners; to monitor and analyze trends, usage, and activities in connection with our services; to detect, investigate, and prevent fraudulent transactions and other illegal activities; to comply with our legal obligations; and to carry out any other purpose for which the information was collected.

Sharing Your Personal Information

We may share information about you as follows:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, including payment processors, customer service providers, data analytics providers, and infrastructure providers
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Audian or others
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
• Between and among Audian and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership
• With your consent or at your direction

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Your Rights Regarding Customer PI

Depending on your location, you may have certain rights regarding your personal information. These may include the right to access the personal information we hold about you, the right to request correction of inaccurate personal information, the right to request deletion of your personal information, the right to object to or restrict certain processing of your personal information, and the right to data portability.

To exercise any of these rights, please contact us at 411@audian.com or write to us at:

Audian, Inc.
11232 120th Ave NE #206
Kirkland, WA 98033

We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request. Note that some requests may be limited by applicable law.

Customer PI Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We use industry-standard security technologies and procedures to safeguard your personal information. For example, we use Transport Layer Security (TLS) encryption for data transmitted via our websites and applications. Access to your personal information is restricted to employees and contractors who need to know that information in order to operate, develop, or improve our services.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Customer and Law Enforcement Notification

Audian may be required to disclose customer information to law enforcement or government agencies in response to lawful requests, such as subpoenas, court orders, and other lawful process. Where permitted by law, we will attempt to notify you of such requests before disclosing your information, unless doing so would be prohibited by law or would result in serious adverse consequences to Audian or others. In certain circumstances, such as in an emergency involving the risk of death or physical injury to any person, we may disclose information without providing prior notice.

Cookies and Other Browser Information

Automatically Collected Information

When you use our websites or services, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, device identifiers, pages viewed, links clicked, and the date and time of your visit. We use this information to understand how our websites and services are used, to improve our services, and to personalize your experience.

Cookies

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files stored on your device. We use cookies to keep you logged in, remember your preferences, understand how you use our websites, and improve your experience. You can control cookies through your browser settings. Note that if you disable cookies, some features of our websites may not function properly.

We use the following types of cookies:

• Essential cookies: Required for the operation of our websites
• Analytics cookies: Help us understand how visitors interact with our websites
• Functional cookies: Allow our websites to remember choices you make
• Marketing cookies: Used to deliver relevant advertisements to you

Third Party Analytics

We use third-party analytics services, such as Google Analytics, to help us understand how our websites are used. These services may collect information about your online activities over time and across different websites. You can learn about Google's practices by visiting google.com/policies/privacy/partners. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Linked Sites

Our websites may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Audian UC App

Data Collected

The Audian UC App (the "App") is a unified communications application available on mobile and desktop platforms. When you use the App, we may collect the following information:

• Account credentials and authentication information
• Call logs, including call duration, time, and parties
• Messages sent and received through the App
• Contacts you access or import through the App
• Device information, including device model, operating system version, and unique device identifiers
• Location information, where required for E911 emergency services
• Usage data, including features used and performance data

Permissions

The App may request the following permissions on your device:

• Microphone: To enable voice and video calls
• Camera: To enable video calls
• Contacts: To allow you to access your device contacts within the App
• Notifications: To notify you of incoming calls and messages
• Location: To register your address for E911 emergency services
• Storage/Files: To allow you to share files and save voicemail messages

You can manage these permissions through your device settings. Disabling certain permissions may limit the functionality of the App.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the bottom of the Statement and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Statement whenever you access our services to stay informed about our information practices and your choices.

Your continued use of our services after any changes to this Privacy Statement constitutes your acceptance of the updated Statement.

Contact Us

If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at:

Audian, Inc.
11232 120th Ave NE #206
Kirkland, WA 98033
844.611.6110
411@audian.com